Reference Our Library of Frequently Asked Questions!
Mama, We're Here To Help!
Are your products sold in any retail stores in Canada?
Yes they are! To visit our full list of stores, please visit our website and scroll down to the very bottom to select 'Stocklists'.
Why don't any of your products contain the herb Fenugreek?
Fenugreek is an iffy herb! For some mamas it works well to increase breast milk production but for others it has no effect or even decreases milky production. It can also causes gas, colic and stomach upset in mom and baby, lower blood sugar, cause a maple syrup smell in mom's sweat and urine and negatively impact the thyroid hormone. After analyzing the list of potential side effects, we decided to use alternative herbs that had a better safety profile. Fenugreek is in 95% of the products on the market and we offer the most unique alternatives.
What is the difference between the DUCHESS and QUEEN Herbal Supplements?
While some of our products may contain similar ingredients, they each have a different main ingredient so you may not have the same experience with each. Both our Duchess & Queen help to increase supply - the difference between them is in their added benefits. Queen helps to boost energy levels for mama while our Duchess helps to ease gas, colic and upset tummy for baby!
Should I try one product versus another if I'm nursing, pumping or a combination of both?
All of our products are designed to promote milk production whether nursing, pumping or a combination of both.
I'm expecting! Are your products safe to use during pregnancy?
Congrats, mama! Our products should not be taken during pregnancy. Your mature milk production is not triggered until your placenta is delivered after the birth of your baby. Most mamas make plenty of milk and it’s best to wait until after you give birth to see if you’ll have a supply issue- you may be doing great and won't need our products! We also suggest consulting with your healthcare professional before starting any supplement regimen while pregnant.
When do Milky Mama products expire?
Lactation Cookies: Store in a cool, dry place and consume before the expiration date as indicated on the box.
Emergency Brownies: Store in a cool, dry place; freeze 2 weeks after delivery if not consumed; consume within 3 months of manufacturing date as indicated on the box.
Boostin' Brownie Mix: Store unopened mix in a cool, dry place; consume within 10 days of baking; baked brownies can also be frozen for up to 3 months; consume before the expiration date as indicated on the box.
Herbal Supplements: Our Herbal Supplements come in glass vials, so kindly handle with care. Store in a cool, dry place, away from sunlight. Consume before the expiration date as indicated on the vial (roughly 2-year shelf life).
Drink Mixes: Store in a cool, dry place, away from sunlight. Consume before the expiration date as indicated on the packet (roughly 2-year shelf life).
Does the vanilla extract in the lactation treats contain alcohol?
No. Our Natural Vanilla Extract does not contain any Alcohol.
What is at the bottom of my Herbal Supplement?
It is important to note that our herbal supplements are composed of a herbal blend, and the herbs in our blend can typically settle around the bottle (within the lid, at the bottom, etc.). Giving it a shake can help. There is no need to worry here - completely normal!
How do I manage/cancel my subscription?
If your subscription was properly set up, you can manage it by logging in to your Milky Mama account on your desktop and selecting "Manage Subscriptions" on the right-hand side. If you are on Mobile, click "My Account" and scroll to the bottom to find the "Manage Subscription" button. From there you can view your active subscriptions, change your payment methods, cancel your subscription, skip shipments, see upcoming shipments and more! If you need help, you can always email us at Info@MilkyMamaCanada.com
From this window, you can manage:
- Frequency of orders
- Edit/Cancel Ship Dates
- Remove Product for next order
- Change quantity of Product for next order
- Cancel subscription
How can I add products to my existing subscription?
If you would like to add a product to your existing subscription, please send us an email to firstname.lastname@example.org with the following information:
- The Email Address associated with your Subscription account
- The product(s) you would like added
- The frequency of delivery (one time addition or every _ weeks).
Can I get a refund on my subscription payment?
According to our terms and conditions, you must cancel your Subscription prior to your bill date to prevent funds being debited from your account. No refunds will be made after your Subscription has been billed.
Which products are available for subscription?
ALL of our products are available for subscription!
Do I still get Reward Points for subscription?
Yes! As long as you are logged in to your Rewards Program with the same account as your Subscription (using the same email!), you will be awarded Reward Points for each order!
Can I use siscount codes on my subscription?
Because Subscriptions are already discounted, discount codes are only available on one-time purchase products, not on Subscriptions.
Are your products going to "fix" my milk production?
Results may vary as no one lactation product can guarantee a boost in milk supply as every woman’s body is unique. We all react differently to herbs and where one product may work wonders for one woman, it may have no such impact on another. Sometimes a little trial and error is necessary to find the right lactation product for your body’s needs. It’s also crucial to determine the root cause of your supply issues when dealing with chronic low supply. Most importantly, remember lactation supplements have their place but they do not replace proper breastfeeding practices and frequent, effective breast emptying. What's great about our company is the fact that we have an AMAZING team of Registered Nurses and Breastfeeding Specialists to help you throughout your breastfeeding journey!
This mama needs help! How long does it take to see a difference in milk supply?
It varies! We all have very unique body chemistries, but many see results within a few days! Some women need 5-7 days to see the full effect. We recommend you take our products for at least 7-10 days to see results. NOTE: Our products do not replace a good nursing/pumping routine and do not replace or compensate for the lack of frequent milk removals.
How can I tell if the supplements are working if I'm exclusively nursing?
If exclusively nursing, measuring baby’s weight gain and wet/dirty diaper output would help determine the effectiveness of the product(s). Other possible indicators may include: letdowns, baby seems more content and/or the fullness of breasts.
Combining Products and Dosage
Is it okay to take multiple supplements at once?
We usually suggest trying one supplement at a time for at least 7-10 days. Some women prefer to take a combo of supplements but the only downside to that is it makes it more difficult to determine which product is impacting your milk production the most. If you find that more than one supplement works well for you after tasting it for 7-10 days, you have the option to combine them.
- If you do wish to combine our supplements, you are welcome to follow a schedule like the following:
- Morning - 2 dropperfuls of Supplement A
- Evening - 2 dropperfuls of Supplement B
I've determined that more than one product works well for me and would like to combine them. Now what?
Great to hear one or more products work well for you! We all have very unique body chemistries so it’s hard to say beforehand what combination and dosage may offer you better results. Some customers alternate between products throughout the day, daily or a combination dosage of each daily. It’s best to determine what works well for you.
You are welcome to enjoy either 2 Lactation Cookies OR 1 Lactation Cookie AND 1 Emergency/Boostin' Brownie per day in additional 1/2 packet Drink Mix AND 1 dose of our Herbal Supplement.
Is there a specific time for me to be taking my products?
We usually recommend spreading out the dosage so that the effects will last longer throughout the day. Some moms take them between breakfast and lunch, lunch and dinner and then sometime at night. NOTE: Please consult with your doctor if you are insulin resistant (pre-diabetes, diabetes or gestational diabetes) or hypoglycemic before incorporating our products into your daily regimen.
Certifications And Allergens
Are your products Certified Kosher?
Our Lactation Cookies are made in a Certified Kosher Facility in Toronto, using only Kosher ingredients, however we don't have kashrut just yet!
Are your products Gluten Free or Dairy Free?
All of our Drink Mixes and Herbal Supplements are Gluten and Dairy Free. Our Boostin' Brownie Vegan Mix is Dairy Free as well.
Are your products Vegan?
Our Boostin' Brownie Mix, Drink Mixes and Herbal Supplements are Vegan. The Glycerin that is used in all of our baked goods is vegetable-based.
I'm a frequent buyer and would love to earn points on my orders!
To sign up for our Rewards Program please click here or on the 'Rewards Program' on our side at the bottom left corner.
As soon as your account is created you'll automatically earn points. Earn more points for different actions, and turn those points into rewards! Ways to earn more points include sharing and liking us on Facebook, Celebrating a Birthday, and Placing an Order. You will also earn 1 point for every $1 you spend on any purchase. Your points can then be redeemed for store credit.
Don't forget to log into your account before placing an order so that your Rewards Points can be applied! :)
Additionally, you can earn 250 Reward Points by submitting a video review of your experience with Milky Mama! It’s super easy, just click here and follow the instructions!
I'm pumped (pun intended) to use my reward points. How do I redeem them?
It’s easy mama!
1) Click on the My Account tab and log in.
2) Click on the Rewards Program tab at the bottom left of the page
3) Click on the Spend Your Points button
4) Choose which $ off coupon you want and click redeem
5) The coupon code will be emailed to you or you can copy it
6) Once you're at the checkout page, paste it into the discount box
7) Happy milk making!
Additional Virtual/Online Services & Support
Do you offer additional services?
Yes! We offer Virtual Flange Sizing and Consultations with our team of Registered Nurses and IBCLCs via our USA Team.
Booking virtual/online services & support:
Booking these services are super simple!
1) Click this link to visit our dedicated booking website.
2) Choose your desired service, set your timezone and schedule any available time with our scheduling tool!
3) Complete payment. Please note - all services are quoted in USD, not CAD.
4) Once payment is complete, you will receive an email confirmation with further instructions.
5) One of our loving team members will join you for your service at your scheduled time!
How long will it take to receive my order?
All orders are shipped out 1-3 business days after placing the order. Please ensure you place your order in advance if you know that you are running low and in are need of our products. Please visit our COVID-19 tab for more information regarding delays. Milky Mama does not take responsibility for any delays in shipment for unforeseen circumstances.
I received an email saying "Shipped", but my tracking number isn't working.
We’re so sorry! Unfortunately we cannot be responsible for the package once it leaves our hands, but we will do our best to help you.
This could be due to one of the following reasons:
1. Sometimes orders are automatically marked as "shipped" once the courier generates your label. This doesn't always mean that your products were shipped out. Consider checking your Tracking Number either later that day or the following morning.
2. Contact your local post office or postal service; sometimes they mark packages undeliverable and you’ll need to pick it up in person.
3. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at email@example.com ASAP if your shipping address is incorrect.
The tracking shows my item was successfully delivered, but I have not received it. What should I do?
When the shipping's track tool indicates that a package was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. Please note that Milky Mama does not take responsibility for stolen packages once delivered as addressed.
If you can’t find your delivery, try the options below:
|Delivery location||Where to look for your item|
Mailroom, front desk or security, courier service or 3rd party
An apartment building
In your individual box or in the parcel locker (the shipping company will leave a key in your box). Check with the security desk, building superintendent or concierge.
In your box or the shipping company leave a key in your box for the parcel compartment.
Large company or institution (e.g. university)
The mailroom. This is the shipping company's final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up).
A safe location on household premises. Check around the property to locate the item. Check with other members of the household, as they may have taken the item into the house.
PLEASE NOTE: In some cases, a delivery scan is entered into the shipping company's system before the item is actually delivered. This may lead to the message of "delivered", when it in fact, has not been delivered. Please allow 24 hours for updates or final delivery. After this point, if your package says delivered and you still cannot find it, please contact your local shipping company - they will have a better idea of where your package is and why it says delivered, when it is not there. If your package still cannot be located, we will open an investigation on your behalf. We will provide reimbursement via store credit once the investigation is complete.
Do you accept orders placed outside of Canada?
The Canadian Website only services Canada, but don't worry, we ship EVERYWHERE within the country. If you are shopping from the USA, please visit our parent website, www.Milky-Mama.com.
Do you accept Debit Cards?
At this time, we accept Credit Card only.
Package Protection - Lost, Stolen or Damaged Products
What is Package Protection and What Do I get when I insure my order with their service?
Package Protection is provided by a 3rd party premium package protection service for your online orders. In the unfortunate case that your package is lost, stolen or arrives damaged, please email us at Info@MilkyMamaCanada.com so we can open a claim on your behalf.
If you purchased Package Protection: You will receive a Full Refund for the full value for your order (excluding Package Protection Free) if your package does not arrive after 10 business days of a claim being open.
If you did not purchase Package Protection: You will receive a Store Credit for the full value of your order if your package does not arrive after 14 business days of a claim being open.
Does every order have Package Protection?
No. Package Protection is optional. You have the option to opt out at checkout, should you not wish to purchase it. Just look for the little toggle icon in your cart.
Filing your claim
In the unfortunate case that your package is lost, stolen or arrives damaged, please email us at Info@MilkyMamaCanada.com so we can open a claim on your behalf.
Note: Make sure to email us with subject line "CLAIM: (ORDER #)" and our team will file the claim on your behalf. If your package arrived damaged, please include a photo in the email thread.
How much does Package Protection Cost?
The cost of Package Protection varies depending on your order value. However, most orders will be insured for as low as $1.50 CAD
Cancellations, Exchanges, Returns & Refunds
Do you accept Cancellations, Exchanges, Returns or Refunds?
Due to the nature of our products, we are not accepting cancelations, exchanges, returns or refunds once orders have been fulfilled and/or shipped.
Oh, no! I entered the wrong shipping address - what now?
No problem, mama! As long as your order is unfulfilled, we will try to fix it to you right away!
Email us at Info@MilkyMamaCanada.com with subject line "URGENT: ADDRESS CHANGE FOR ORDER #_____" and we will prioritize your inquiry. Please include full address details.
Please note: If your package has been fulfilled and/or shipped, we cannot make changes to the shipping address nor accept refunds or cancellations. Please reach out to the carrier to remedy the incorrect address.
My package was re-routed back to your facility - what now?
Orders shipped to the wrong and/or incomplete address by fault of customer or orders that have not been picked up by customer and then rerouted back to our facility will not be refunded. Once we receive your rerouted package, we will notify you and will hold your package until you provide the correct shipping address to us. You will be responsible for covering the associated shipping fees to have your package resent to the correct address.
Ah! There is an issue with my order. It either came damaged or it doesn't taste quite right - what now?
If there is an issue with your order, we must be notified within 7 days of receiving your package. Please include images of the problem and/or the product's lot number. Once reviewed, we will arrange for an appropriate compensation.
If Package Protection was not purchased, we are not responsible for any lost/stolen/damaged items once your package leaves our warehouse. In this case, we will be happy to open a claim with the carrier on your behalf - claim reimbursement will be up to their discretion.
I placed an order the day before a promotion - can I get the price adjusted?
Our promotions are strictly valid on the days that we run them. Unfortunately we cannot make a price adjustment if you placed a previous order. We are also not accepting cancellations unless you have entered the wrong shipping address. You are welcome to still take advantage of our sale by placing another order!